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5 mistakes to avoid when choosing your Cloud Voice solution

June 11, 2024
5 tips for choosing the best Cloud Voice solution

Cloud Voice technology is rapidly gaining popularity as businesses seek more scalable, agile, and cost-effective communication solutions. This shift is driven by the need for enhanced flexibility and the ability to adapt quickly to changing business environments. According to recent studies, approximately 61% of CEOs are planning to transition from traditional phone systems to cloud-based voice solutions. This trend is further bolstered by the 35% of companies that have already adopted this innovative technology, benefiting from its numerous advantages such as reduced operational costs, improved scalability, and seamless integration with other digital tools.

Voice as a Service (VaaS) can significantly streamline communications and enhance customer interactions. To leverage VaaS effectively, making an informed choice that aligns with your business needs and goals is crucial. In this blog, we will explore the five key tips to help you choose the best VaaS solution and avoid common pitfalls. By following these tips, you can ensure a smoother transition to VaaS and unlock its full potential for your organization.

What is Cloud Voice?

Before delving into the key tips, let’s review the fundamentals of Cloud Voice solutions. Cloud Voice solutions provide voice services through the cloud, effectively eliminating the need for traditional on-premise phone system hardware and infrastructure. This innovative approach allows businesses to reduce capital expenditures and streamline their communication systems.

These solutions are hosted by a third-party cloud provider who takes on the responsibility of managing and maintaining the voice infrastructure, software, and features. This means businesses can focus on their core operations while the provider ensures the communication system is always up-to-date and running smoothly. Employees can access these services through various devices, including desk phones, softphones, or mobile devices. This flexibility makes Cloud Voice an increasingly popular choice for businesses looking to support remote and hybrid working environments, ensuring seamless and reliable communication regardless of where their employees are located.

Tips for choosing the best Cloud Voice solution

Selecting a Cloud Voice solution requires careful consideration. Here are five key tips to ensure you make the best choice for your business:


  1. Evaluate the feature set
    Cloud Voice solutions differ widely in terms of features and capabilities, which can significantly affect the employee experience. It is crucial to evaluate these features carefully before selecting a solution to ensure it meets your specific communication requirements. This step will help you adopt a Cloud Voice solution with the vital features necessary for your business operations without paying for unnecessary extras.


  1. Prioritize reliability and call quality
    When evaluating a Cloud Voice solution, it is essential to assess its reliability and call quality. Pay close attention to your provider’s service level agreements (SLAs), uptime guarantees, network infrastructure, and call quality metrics. Ensuring these aspects are robust will help prevent issues such as dropped calls and poor audio quality, which can positively impact your business operations and customer relationships.


  1. Focus on security and compliance
    Security and compliance are critical in any communication system. Therefore, thoroughly evaluating the security measures each provider implements is essential. An ideal Cloud Voice solution should offer data encryption, access controls, backup and disaster recovery options, and adherence to relevant regulations such as GDPR, HIPAA, or PCI DSS.


  1. Ensure seamless integration
    Integration capabilities are essential for linking your communication system with other business applications, such as customer relationship management (CRM) or collaboration tools. By ensuring that any Cloud Voice solution you consider can seamlessly integrate with your existing business applications, you can avoid issues like isolated communication channels, the necessity for manual data entry, and decreased productivity.


  1. Assess support and service
    A suitable Cloud Voice provider should provide rapid issue resolution and 24/7 support to prevent significant disruptions for your teams. Ensuring you have a provider that offers strong support can lead to extended uptime, increased productivity, and satisfaction among both employees and customers.


Why Horizon Telecom

Horizon Telecom is the premier ‘next gen’ provider that makes you happy. We make solutions simple for you worldwide.  With us, you have 1 reliable partner for end-to-end solutions in unbeatable international communication, connectivity, and security. Wherever and however your company operates, with us, you get 1 contact, 1 contract, 1 Service Level Agreement, 1 invoice, and we speak your language. As an international independent telecom-as-a-service provider, we deliver, support, and proactively manage your digital infrastructure worldwide, 24/7. We operate carrier-neutral, empowering our experts to grant you the freedom to independently choose the smartest from the best solutions and the latest innovations in the market. Join the ranks of satisfied customers and experience the freedom, quality, and innovation we offer.