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Case study Infor | Tailored and centralized service management

June 2, 2021

Infor is one of the world’s largest suppliers of enterprise software and services. 

The company builds industry-specific software, which is suitable for the cloud and has 67,000 customers in more than 170 countries. The original American company has transitioned from a traditional telephony environment to a VoIP-driven solution during recent years. The main drivers have cost reduction and a centralized platform for all 17,300 employees.

Infor faced the following challenges:

  • Phasing out of legacy technologies and switching to the cloud.
  • Complex management of decentralized multi-sourced environment with multiple global providers.
  • Missing flexibility, agility, and efficiency without a central management portal and overviews.
  • Missing local support and contact, tailored and independent.
  • No independent resources were available at major tier 1 carriers for services management.

Download the case study and discover the provided solutions and eventual results!