Service management is for customers who want to outsource operational and/or tactical management from the moment of delivery onwards. The service manager keeps the organization informed of solution performance and ensures clear and transparent communication about the projects’ impacts, implementations, timelines, and alternatives. We use the method that suits the organization best for this.

Our service managers strive for optimal performance to achieve the best user experience. As part of our service management, all failures are analyzed for possible design improvements, so that the risks and/or impacts are mitigated or eliminated at the moment they occur.

Our engineering professionals are able to create a design at any location which exactly matches the requirements of any solution. Our solution architects take a leading role in the designs, ensuring that the customer’s needs and functional specifications are translated into a design.

We developed this service through listening carefully to our customers. By offering better on-site support for our users, fewer visits being required to achieve solutions and a quicker response to the customer’s wishes. It is also possible to take care of daily tasks, such as connecting and integrating infrastructure, replacing hardware, patching, conducting site surveys, and carrying out LAN and WiFi management. It enables the infrastructure to be delivered and integrated into the existing environment within one design and one SLA.

Our Global Mission Control Centre (NOC) proactively manages all global solutions 24/7. This is done on predetermined terms using a comprehensive support program for performance management, uptime, and achieving the best availability and recovery times. Our Global Mission Control Centre has a multilingual service desk and is fully certified under the NEN-ISO/IEC 27001:2013 standard. Our experienced and service-oriented experts are happy to solve problems, even when they are not our responsibility. Moreover, there is always someone available to provide immediate assistance.

We provide worldwide shipping of hardware components to any desired location, offer support with the coordination of customs clearance, the payment of import duties and transportation to the final destination and, upon request, we arrange for local installation using our Global Certified On-site Engineers service.

The portal has fully customizable invoicing, cost allocation, and unlimited hierarchy options to quickly implement the company structure in the presentation of services, costs, and invoicing (grouping). The Access Control List (ACL) supports multiple roles and user groups with different access levels that determine which users have access to which information about locations, solutions, and services, which information is accessible to the logged-in user, and what actions they can take (including audit trail).