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Customer satisfaction is at the heart of Horizon Telecom. It is the driving force behind our Professional Services and has been developed by listening carefully to our customers’ wants and needs. Our Professional Services complete our communications, infrastructure, and security solutions.

We go beyond traditional providers, carriers and networks worldwide

We make the difference by designing, building, and proactively managing all our flexible, reliable, and carrier-neutral solutions with our Professional Services. With our Professional Services, we offer enterprises 24/7 customized support, both remotely and on-site globally. Our experts are known for their experienced and service-oriented “problem solving” mentality.

We have set up an international independent platform specifically for our customers, allowing us to organize customer-oriented processes – supported by tools that provide insights at the right moments. We help worldwide with end-to-end solutions that really solve our customers’ problems and tend to their wishes – as if you, the customer, were present on-site yourself. We provide a single point of contact and adapt invoicing and reporting access to the structure of your organization. As a result, data changes into information and insights without restrictions thanks to clear invoicing, contracts, and SLAs – supported by one account team.

Our Professional Services support all solutions, including third-party solutions
The amount of expertise we provide is tailored to the needs of your organization. Our proactive management models are highly versatile and can be tailored to the need or, for example, to the organization’s current digital transformation phase. Start with an ‘as-a-Service’ solution, where management is fully outsourced and, over time, change it to project-based support, or monitoring, once the organization has sufficient experience. Our experts provide global on-site support or at remote locations according to pre-arranged agreements.

Benefits Professional Services

Global independent support

Global independent support that goes beyond the activities of traditional providers, carriers, or networks.

Flexible management models

Flexible management models that fit the project or the organization’s current digital transformation phase.

One Single Point of Contact

One Single Point of Contact (SPOC) for 24/7 global, end-to-end support (including on-site support).

Our Professional Services

Project Management

Our project managers are closely involved in the process; from the design to the development of the solutions, including the transfer to the management organization.

Global Logistics Services

A single point of contact for shipping and handling of hardware components worldwide, incl. support with customs clearance, import duties, installation, etc.


Service Management

Our service managers proactively monitor and ensure optimal performance for the best experience for your employees by responding to trends and changes.

Global Certified On-site Engineers

Use our engineers as your own employees and deploy them globally for migrations and support at (remote) locations without having to use local technical staff/employees.

Customer Mission Control Portal

Gain insight into all invoicing and solutions worldwide (including statuses) in one portal. Designed to fit your organization’s structure and hierarchy.

Design & Engineering

Together with the (solution) architects and consultants, our engineers create a design that exactly meets the requirements of all solutions, locations, and users.

24x7 Support & Monitoring

Our Global Mission Control Centre (NOC) manages all our global solutions. Our experienced, service-oriented experts even solve issues that aren’t our responsibility.

Flexible support tailored to your organization

With our various Managed WAN service models, you have the opportunity to tailor our support to the demands and needs of your organization. We help with 24×7 Monitor & Notify (standard) or offer full management of your infrastructure. Our Service Managers and Professional Services provide independent proactive assistance capabilities for best performance, on-site and/or remotely across all infrastructure. Our management models are flexible to use and easy to change when desired.

150+ happy enterprise customers

We are Horizon Telecom

Horizon Telecom delivers communications, infrastructure, and security solutions worldwide with 24x7 proactive support and local management. With our independent experts, we work with the world’s best technology partners to connect the aspirations of our customers with flexible and reliable solutions that leverage proven innovations accredited by Gartner®.

Globally Yours, Simply Smiling

Our added values


Independent & Carrier-Neutral


1 Tailored invoice, 1 Contract, 1 Contact, 1 SLA


Global Mission Control Center – 24x7 NOC


Professional Services


Flexible & Scalable tailor-made solutions


'Best-of-breed' technology