Professional

Services

With our Professional Services, we offer tailor-made options and 24×7 support remotely, on location, on-call, or according to pre-arranged agreements. The needs of the organizations are leading and we are flexible in what, when, and how much of our expertise we use for you as a customer.

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Our added value for your organization

We make the difference by designing, building, and proactively managing all our flexible, reliable, and carrier-neutral solutions with our Professional Services. These services are designed to complement our Communications, Infrastructure, and Security portfolios. Our automation and tools enable us to offer our customers 1 point of contact for all services with 1 tailored invoice, 1 contract, 1 contact and 1 SLA.

With our Professional Services, we offer tailor-made options and 24×7 support remotely, on location, on-call, or according to pre-arranged agreements. The needs of your organization are leading and we are flexible in what, when, and how much of our expertise you’ll need. Our proactive management models can be deployed flexibly, grow with the solutions, and are tailored to the phase of the digital transformation you are in.

All our Professional Services originated from customer questions and needs. They have been developed to fulfill the rapidly changing digital world of our customers and to support hybrid communication, infrastructure, and security issues of the rapid digital transformation.

With our Professional Services portfolio, we offer tailor-made service packages – tailored to the needs of your organization.

Our Professional Services

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Project management

During each project, our project managers make clear agreements about the collaboration, the working method and the desired way of consultation. We take control of the complete delivery of the solution. Our project managers are involved from creating to building the design, including the transfer to the operation phase in the management organization.

Service management

With our Professional Services portfolio we offer tailor-made service packages – tailored to the needs of your organization. We always keep you informed of the performance of your solutions and ensure that you get clear, transparent communication about the impact of projects, implementations, timetables and alternatives. As part of our service management, all failures are analyzed for possible design improvements, ensuring the risk and/or impact is eliminated or reduced if it recurs.

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Customer Mission Control Portal

We have developed the Customer Mission Control Portal (NENISO/IEC 27001: 2013 certified) especially for our customers, which provides you with full insight and control of all your solutions, status and billing. The portal consists of fully customizable billing, cost allocation and unlimited hierarchical options to easily implement the own company structure in the presentation of services, costs and billing (grouping). The Access Control List (ACL) supports multiple roles and user groups with different access levels, that determine which locations, services and components are visible, what information is accessible to the logged-in user and what actions they can take (including logging of these).

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Design & Engineering

With our Engineering professionals we are able to realize a design that fits the exact requirements for each solution at any location. In the design phase, a “high-level” and a “low-level” design are created, which are used during the building of the solution.

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Global Logistics Services

We provide worldwide shipping of hardware components to the desired location, help coordinate customs clearance, payment of import duties, transport to the final destination and, if desired, take care of the local installation in combination with our Global Certified On-site Engineers service.

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Global Certified On-site Engineers

Our engineers can be deployed at any location for daily tasks, such as site surveys or more advanced tasks. We go beyond the traditional services of a network or carrier to connect new and existing services and integrate them with the local network. Use our engineers for fast migrations and support on (remote) sites without local technical personnel.

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24x7 Support & Monitoring

Our Global Mission Control Center (NOC) proactively manages all solutions worldwide 24×7. On pre-agreed terms with an extensive support program for performance management, uptime and realizing the best availability and repair times. Fully certified and according to the standards of NEN-ISO/IEC 27001:2013.

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Flexible support tailored to your organization

With our various Managed WAN service models, you have the opportunity to tailor our support to the demands and needs of your organization. We help with 24×7 Monitor & Notify (standard) or offer full management of your infrastructure. Our Service Managers and Professional Services provide independent proactive assistance capabilities for best performance, on-site and/or remotely across all infrastructure. Our management models are flexible to use and easy to change when desired.

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150+ Enterprise customers

We are Horizon

Horizon delivers communications, infrastructure, and security solutions worldwide with 24x7 proactive support and local management. With our independent experts, we work with the world’s best technology partners to connect the needs and aspirations of our customers with flexible and reliable solutions that leverage proven innovations accredited by Gartner®.

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Our added values