Professional
Services
With our Professional Services, we offer tailor-made options and 24×7 support remotely, on location, on-call, or according to pre-arranged agreements. The needs of the organizations are leading and we are flexible in what, when, and how much of our expertise we use for you as a customer.
Our added value for your organization
With our Professional Services, we offer tailor-made options and 24×7 support remotely, on location, on-call, or according to pre-arranged agreements. The needs of your organization are leading and we are flexible in what, when, and how much of our expertise you’ll need. Our proactive management models can be deployed flexibly, grow with the solutions, and are tailored to the phase of the digital transformation you are in.
All our Professional Services originated from customer questions and needs. They have been developed to fulfill the rapidly changing digital world of our customers and to support hybrid communication, infrastructure, and security issues of the rapid digital transformation.
Our Professional Services
Project management
Service management
Customer Mission Control Portal
Design & Engineering
With our Engineering professionals we are able to realize a design that fits the exact requirements for each solution at any location. In the design phase, a “high-level” and a “low-level” design are created, which are used during the building of the solution.
Global Logistics Services
We provide worldwide shipping of hardware components to the desired location, help coordinate customs clearance, payment of import duties, transport to the final destination and, if desired, take care of the local installation in combination with our Global Certified On-site Engineers service.
Global Certified On-site Engineers
24x7 Support & Monitoring
Our Global Mission Control Center (NOC) proactively manages all solutions worldwide 24×7. On pre-agreed terms with an extensive support program for performance management, uptime and realizing the best availability and repair times. Fully certified and according to the standards of NEN-ISO/IEC 27001:2013.
Flexible support tailored to your organization
With our various Managed WAN service models, you have the opportunity to tailor our support to the demands and needs of your organization. We help with 24×7 Monitor & Notify (standard) or offer full management of your infrastructure. Our Service Managers and Professional Services provide independent proactive assistance capabilities for best performance, on-site and/or remotely across all infrastructure. Our management models are flexible to use and easy to change when desired.
150+ Enterprise customers
We are Horizon
Our added values
Independent & Carrier-Neutral
1 Tailored invoice, 1 Contract, 1 Contact, 1 SLA
Global Mission Control Center – 24x7 NOC
Professional Services
Flexible & Scalable tailor-made solutions
'Best-of-breed' technology
Cost-efficient
ABOUT
PARTNERS
CONTACT
Global Mission Control Center
Boylestraat 38a, Ede
6718 XM, The Netherlands
General
T: +3120 226 1500
E: contact@horizontelecom.nl
Monday till Friday 08.30 - 17.00
Support
T: +3120 226 1500
E: service@horizontelecom.nl
Monday till Friday 08.30 - 17.00
Outages
T: +3120 226 1555
24x7 available
ABOUT
COMMUNICATION
INFRASTRUCTURE
PARTNERS
CONTACT
Global Mission Control Center
Boylestraat 38a, Ede
6718 XM, The Netherlands
General
T: +3120 226 1500
E: contact@horizontelecom.nl
Monday till Friday 08.30 - 17.00
Support
T: +3120 226 1500
E: service@horizontelecom.nl
Monday till Friday 08.30 - 17.00
Outages
T: +3120 226 1555
24x7 available