Verizon partnership
As a service organization for Verizon customers in the Benelux, we offer a local Dutch point of contact for face-2-face contact, local advice, support and project and service management, both for existing and new customers and solutions.
About Verizon
Strategic collaboration
Verizon
Founded in
Employees
Countries
Cities
Locations
What we offer Verizon customers
Account management and consultancy
Local support from dedicated solution architects and specialists within the Verizon organization (security, IoT, SD-WAN, etc.)
Carrier neutral advice for redundancy issues or customer based demands for specific requirements
Support:
- Service management and SLA management
- Project management for deliveries, network optimalizations and migrations
- Incident management and escalation management
- Asset management and contract management
- 24×7 support
- Life-cycle-management
- Escalation management and activation of Noc-to-Noc support
- Request-for-Outage requests and SLA credit requests
- Billing support, setup and raising of credits
- Support with (unexpected) suspension of services
- General advise on services and procurement
- Support with moves, adds, changes and disconnects
- Support with relocating, additions, changes of cancellations
- Support with quotation requests, RFP’s, deliveries and timing, including engaging with the relevant (technical) support and other Verizon specialists for the (project) execution of work in the (pre) sales, delivery or management phase of a solution
- Entry into senior management at Verizon
We are Horizon Telecom
Horizon Telecom delivers communications, infrastructure, and security solutions worldwide with 24x7 proactive support and local management. With our independent experts, we work with the world’s best technology partners to connect the aspirations of our customers with flexible and reliable solutions that leverage proven innovations accredited by Gartner®.
Our added values
Independent & Carrier-Neutral
1 Tailored invoice, 1 Contract, 1 Contact, 1 SLA
Global Mission Control Center – 24x7 NOC
Professional Services
Flexible & Scalable tailor-made solutions
'Best-of-breed' technology
Cost-efficient
PARTNERS
NOC
Global Mission Control Center
Boylestraat 38a, Ede
6718 XM, The Netherlands
Monday till Friday 08.30 - 17.00
Finance
T: +3120 226 1500
E: finance@horizontelecom.nl
Sales
T: +3120 226 1551
E: sales@horizontelecom.nl
Customer Service
T: +3120 226 1500
E: service@horizontelecom.nl
Outages
T: +3120 226 1555
24x7 available worldwide
COMMUNICATION
INFRASTRUCTURE
SECURITY
PARTNERS
NOC
Boylestraat 38a, Ede
6718 XM, The Netherlands
Monday till Friday 08.30 - 17.00
Finance
T: +3120 226 1500
E: finance@horizontelecom.nl
Sales
T: +3120 226 1551
E: sales@horizontelecom.nl
Customer Service
T: +3120 226 1500
E: service@horizontelecom.nl
Outages
T: +3120 226 1555
24x7 available worldwide