Verizon partnership

As a service organization for Verizon customers in the Benelux, we offer a local Dutch point of contact for face-2-face contact, local advice, support and project and service management, both for existing and new customers and solutions.

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About Verizon

Verizon is a global leader in providing infrastructure and associated connectivity and security services to the enterprise market. The telecom company belongs to the top 20 of the largest companies in the world. Each day 97% of Fortune 500 actively use Verizon services; 68% of all internet traffic worldwide goes through the Verizon backbone.

Strategic collaboration

For more than 10 years, our specialists have been working with Verizon in a unique collaboration. As a service organization for Verizon customers in the Benelux, we offer a local point of contact for face-2-face contact, local advice, support, project and service management. Both for existing and new customers and solutions. In other words: benefit from a local contact and local accountability when utilizing the global availability of a worldwide network.

Verizon

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What we offer Verizon customers

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Account management and consultancy

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Local support from dedicated solution architects and specialists within the Verizon organization (security, IoT, SD-WAN, etc.)

Carrier neutral advice for redundancy issues or customer based demands for specific requirements

Discover our services

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Support:

Service management and SLA management
Project management for deliveries, network optimalizations and migrations
Incident management and escalation management
Asset management and contract management
24×7 support
Life-cycle-management
Escalation management and activation of Noc-to-Noc support
Request-for-Outage requests and SLA credit requests
Billing support, setup and raising of credits
Support with (unexpected) suspension of services
General advise on services and procurement
Support with moves, adds, changes and disconnects
Support with relocating, additions, changes of cancellations
Support with quotation requests, RFP’s, deliveries and timing, including engaging with the relevant (technical) support and other Verizon specialists for the (project) execution of work in the (pre) sales, delivery or management phase of a solution
Entry into senior management at Verizon

We are Horizon Telecom

Horizon Telecom delivers communications, infrastructure, and security solutions worldwide with 24x7 proactive support and local management. With our independent experts, we work with the world’s best technology partners to connect the aspirations of our customers with flexible and reliable solutions that leverage proven innovations accredited by Gartner®.

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Our added values