• Nederlands

Verizon partnership

As a service organization for Verizon customers in the Benelux, we offer a local Dutch point of contact for face-2-face contact, local advice, support and project and service management, both for existing and new customers and solutions.

About Verizon

Verizon is a global leader in providing infrastructure and associated connectivity and security services to the enterprise market. The telecom company belongs to the top 20 of the largest companies in the world. Each day 97% of Fortune 500 actively use Verizon services; 68% of all internet traffic worldwide goes through the Verizon backbone.

Strategic collaboration

For more than 10 years, our specialists have been working with Verizon in a unique collaboration. As a service organization for Verizon customers in the Benelux, we offer a local point of contact for face-2-face contact, local advice, support, project and service management. Both for existing and new customers and solutions. In other words: benefit from a local contact and local accountability when utilizing the global availability of a worldwide network.

Verizon

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What we offer Verizon customers

Account management and consultancy

Local support from dedicated solution architects and specialists within the Verizon organization (security, IoT, SD-WAN, etc.)

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Carrier neutral advice for redundancy issues or customer based demands for specific requirements

Support:

  • Service management and SLA management
  • Project management for deliveries, network optimalizations and migrations
  • Incident management and escalation management
  • Asset management and contract management
  • 24×7 support
  • Life-cycle-management
  • Escalation management and activation of Noc-to-Noc support
  • Request-for-Outage requests and SLA credit requests
  • Billing support, setup and raising of credits
  • Support with (unexpected) suspension of services
  • General advise on services and procurement
  • Support with moves, adds, changes and disconnects
  • Support with relocating, additions, changes of cancellations
  • Support with quotation requests, RFP’s, deliveries and timing, including engaging with the relevant (technical) support and other Verizon specialists for the (project) execution of work in the (pre) sales, delivery or management phase of a solution
  • Entry into senior management at Verizon

We are Horizon

Horizon delivers communications, infrastructure, and security solutions worldwide with 24x7 proactive support and local management. With our independent experts, we work with the world’s best technology partners to connect the needs and aspirations of our customers with flexible and reliable solutions that leverage proven innovations accredited by Gartner®.

Our added values

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Independent & Carrier-Neutral

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1 Tailored invoice, 1 Contract, 1 Contact, 1 SLA

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Global Mission Control Center – 24x7 NOC

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Professional Services

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Flexible & Scalable tailor-made solutions

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'Best-of-breed' technology

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Cost-efficient