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We got you covered during outages – including outages of third parties

Professional Services
August 15, 2022

BMW Driving Experience in:








If you are dealing with an outage or service interruption, you want it to be resolved quickly. But often, you lose precious time locating the outage, the provider, and/or the right person at the support department.

As your single point of contact, we got you covered. We offer the possibility to provide skilled engineers on-site who go beyond the standard activities of traditional (infrastructure) providers. We provide technical support that goes beyond our solutions; Horizon Telecom supports 3rd party infrastructure, hardware, LAN, Wifi, and cabling.

Use our engineers to:
Provide rapid migrations and support on (remote) sites where the technical staff isn’t available and assistance is required by technically skilled personnel.
Assisting in changing how existing infrastructure is connected to the hardware or connecting to new hardware such as SD-WAN.
Get assistance with day-to-day infrastructure tasks.
Connect new infrastructure to the hardware after the provider has delivered it (note: providers deliver to the demarcation point – the services still have to be connected to the LAN environment).
Resolve on-site issues that affect the user experience but are not under the control of a carrier or provider (Wifi, cabling, LAN, connecting devices in the network, etc.).
Conduct a site survey, collect information or perform specific local work like patching, cabling, or Wifi measurements.
Install hardware (routers, switches, cabling, etc.).
Provide a single point of contact for all infrastructure, from installation, configuration, management, and troubleshooting on-site through fault isolation.
The 3 benefits of our Global Certified On-site Engineers support

End-to-End Support for all infrastructure

We can support, deliver or take over full management of different infrastructure components. Our engineers provide end-to-end support to verify functionalities to solve problems on-site.

Easily optimize new & existing infrastructure

It enables customers to have SD-WAN or other hardware installed, replaced, and/or connected to existing or new infrastructure.

One SPOC (Single Point Of Contact) for all your infrastructure

One SPOC for all infrastructure installation, configuration, management, troubleshooting, and on-site fault isolation.
We can offer:
  • SLA based response times globally.
  • SLA based on-site visits globally within 4-8 hours.
  • Flexible billing options with time & material rate cards.
  • Direct best effort response models available for our customers.